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FAQ

How long does it take to receive a response after submitting a contact form?
We will respond back to you within 48 hours from when you submit your contact form.

 

What days do you operate?
We operate from Monday through Friday.

 

How many years of experience do you have in this business?
We have 20 years of experience in this business.

 

During what hours are you available?
We are available from 9am – 5pm EST.

 

What is your customer support number?
410-525-8301

 

How can I track the progress of my project?
You can contact your personal account manager.

 

Is this service available outside of the US?
Yes, we ship everything around the world.

 

How long does it take to receive my products?
This depends on the complexity of the project. Also varies with negotiation period and time it takes the factory to manufacture and shipping period.

 

Can I make changes to the contract after it is finalized?
No.

 

How long does the consultation meetings take?
The duration of the meetings range depends on how intensive the project is.

 

What do I do if I have additional questions?
You should contact customer support or talk to your account manager.

 

What number can I call if I have an immediate question?
Call 410-525-8301 and ask for Jehahn Import division.

 

How will the items be shipped?
This depends on needs of the customers. We can fly it in or ship it in by boat.